iPhone Activation Problems With AT&T

Tuesday, July 3, 2007 10:58

Posted in category AT&T, Apple, iPhone

Unfortunately, it appears that some activations of Apple’s new iPhone have gone badly. After waiting in line 36 hours some customers are still unable to activate their phone. One customer says he is “documenting the AT&T circus call by call on my blog.”

He has had his hold calls dropped, been patched into other users unable to activate their phone instead of AT&T customer service reps, been told that his wife must get a new phone and that the family plan can’t work for him. He was also told that the problem is that he is not putting a new chip into his iPhone in the slot on the left side of the phone when no slot there exists.

PR Blogger Steve Rubel has also been documenting his problems on his Twitterstream. According to an unscientific poll being conducted by Engadget, about half of the people who bought iPhones have had activation trouble with about 38% of problems still unresolved.

Even the folks at MacWorld weren’t immune to these issues.

Source: Slashdot

http://geoff-caplan.com, email geoffcaplan@comcast.net